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  • Writer's pictureLorelle Ursino

How to Know When to Change Trust Accounting Software

The importance of effective trust accounting software cannot be overstated. Your trust accounting software is the backbone of your financial operations, managing the intricate details of your biggest asset: your rent roll. However, the tricky part is actually knowing when to change this critical software. Here’s how to ensure you make the right choice, ensuring the security of your business.


Understanding the Weight of the Decision

All too often, we see agency principals making the decision to change software based on the opinion of a single property manager. While it’s important for your team to be comfortable with the software, the decision must align with the long-term strategy and needs of your business. After all, your trust accounting software isn't just another tool; it manages your rent roll’s finances.

Changing your trust accounting software should be approached with the same seriousness as buying a rent roll. Just as you’d engage an expert to conduct due diligence on a potential rent roll acquisition, you should also seek professional advice for evaluating your trust accounting software requirements.


The Risks of Hasty Decisions

We once witnessed a client switch trust accounting software only to lose 50 clients in the process. This painful lesson highlights that the grass isn’t always greener on the other side. Switching software can introduce complexities and disruptions that may not be immediately apparent.

Before making any changes, consider whether the real issue lies with the software or with the management of your trust accounting. Sometimes, the solution isn’t new software but entrusting your trust accounting to experienced professionals who can manage it efficiently for you, like Think Cloud Solutions.


Key Questions to Consider


When contemplating a switch, ask yourself these critical questions:


1. Does the New Software Meet All My Current and Future Needs?

Your software should be able to handle not only your current requirements but also scale with your business. Consider whether it can support future growth and additional functionalities you may need down the line.


2. Is the Software User-Friendly, and What Training and Support Are Available?

User experience is important. Ensure that the software is intuitive and that ample training and support are available. This will minimise disruption and help your team adapt quickly.


3. How Will Data Migration Be Handled, and Is My Data Secure?

Data migration can be a complex process. Ensure that the new software provider has a robust plan for migrating your data securely and accurately. Data security is important, especially given the sensitive financial information involved.


4. What Are the Costs Involved, and What Is the Return on Investment (ROI)?

Analyse the total costs, including licensing, implementation, training, and ongoing support. Weigh these against the expected benefits and improvements in efficiency. A clear understanding of the ROI will help justify the investment.


5. What Is the Software’s Reputation and Commitment to Future Updates?

Research the software’s reputation within the industry. Consider the provider’s commitment to regular updates and improvements, ensuring the software remains compliant with the timely regulations and industry standards. As MRI has stated: to guarantee lawful commitments are met in your trust accounting processes, it is essential to understand that requirements vary from state to state.


Engaging Experts for an Informed Decision

Engaging experts like Think Cloud Solutions to evaluate your software needs can save you significant time and money. Our comprehensive evaluation will determine whether you truly need new software or simply a more effective management of your existing system.

We offer tailored trust accounting services, from daily issuance of receipts and bank reconciliations to compliance reviews and trust account reconstruction. Our expertise ensures your trust accounting is handled with precision, enabling you to focus on growing your business.


Switching trust accounting software is a massive choice that requires careful thought and planning. By asking the right questions and engaging expert services, you can make an informed choice that benefits your business in the long run. Remember, it’s not just about the satisfaction of a single property manager; it’s about ensuring the financial health and compliance of your entire operation.



At Think Cloud Solutions, we pride ourselves on our expertise, professional service, and personalised solutions. Let us help you get through the process of trust accounting software and ensure your business remains compliant, efficient, and profitable.

Considering a switch? Contact us at Think Cloud Solutions


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